One Hyde Park

I was quite disappointed with this apartment. Not for people with OCD…microwave, table and kitchen counter had stains from previous tenants. No AC, very noisy road next door, loud drainage system that makes you hear whenever someone above you uses the shower or toilet. Gym had no AC and no mat. No generator in case of loadshedding too. Housekeepers are very unflexible (if you ask them to come an hour later they wont come at all) and dont work tidily. No new towels on my last night and cleaned dishes were still dirty. Receptionist tried her best but the property just isnt good.

The apartment itself was nice but the organization as a whole is a mess. Certainly not ready to take in guests in my opinion. We arrived - their system was down - they couldn't locate our booking and ended up making a mistake with the apartment they assigned to us. We had an early start so we asked them the night before about breakfast. They said they will start at 8 (which is already later than advertised). When we arrived at the restaurant the next day they told us they are tiling the kitchen and won't be open till 9! When we told them we had to leave by then they did serve us breakfast somehow despite the apparent tiling project. Taking our payment was a disaster as well as their card reader was not working and the attendant was very visibly distressed about the situation.

Beautiful spacious apartment, and friendly service.

My daughter who is a regular at the cafe had a really bad experience a couple of weeks ago. She will never return there again. Security guard at the gate was extremely rude when she was looking for parking. Didn't direct her properly in the beginning then tells her to park outside. He rudely instructed her to shut the pedestrian gate behind as if that is her job. She sent a complaint to customer service via whatsapp to which they have not bothered to reply. With that attitude I would not recommend this establishment!

Couldn’t fault ANYTHING!! Friendly staff all round, excellent quality of food at the cafeteria, sufficient gym for getting your workout in, very clean, well maintained premises, excellent security and conveniently located within minutes from everything. Highly recommended on all levels!! Thank you John, Celine , Karla and everyone for making our stay such a pleasure.