The Encore Apartments

I have had a positive experience thus far, the sales agents were kind and very human in the way they assisted throughout the process. One of the standout features is that the maintenance team is always onsite and readily available should you experience any issues with your unit. F Chake and F Nyembe are not only efficient, but also incredibly helpful. They often go beyond their job descriptions to assist residents, including helping with repairs and installations such as setting up a washing machine. The property itself is pleasant and still developing, but what truly makes it worth staying and extending your lease is the quality of the team and the support they provide.

Hi everyone! 👋🏽 ​I just wanted to drop a quick note here to give a huge shoutout and a big thank you to our Operations Manager, Jaco. ✨ ​Recently, I had a leak in my ceiling, and Jaco went completely above and beyond to sort it out. He coordinated everything so perfectly that the contractors arrived exactly on time, ensuring my workday wasn't disrupted at all. He personally checked in on their progress, made sure they did a stellar job, and even followed up a few days later to ensure everything was still 100% okay. And all the other times I had a query, he's always available and quick to resolve it. ​Having an operations manager who is this proactive, attentive, and genuinely caring makes a massive difference. His presence truly makes The Galileo feel like a safe, well-run, and welcoming home. ​We really appreciate your great work, Jaco! Thank you for making this such a wonderful place to stay. 👏👏🏽 Kagiso

The Encore at 13 Sloane Street is a great place to stay. The security staff are friendly and welcoming, from the gate through to the reception area. At reception, assistance is provided quickly and efficiently. I received excellent support from Lindelwa, who handled my situation with care and professionalism and assisted with an internal transfer. The facilities are easily accessible and are kept clean at all times. The team responds quickly to any queries. This is a place I would highly recommend.

I had a great experience being assisted by Hilton at Encore Apartments. He was professional, friendly, and incredibly helpful throughout the entire process. He was always responsive, answered all my questions, and made everything smooth and stress-free. His excellent communication and dedication to providing great service truly stood out. I highly recommend Hilton to anyone looking for a reliable and trustworthy management to assist with all the administration process. Thank you for making my experience such a positive one!

Management really is good and friendly, they do try their best to make the move in and living experience good. Thank you to Tina and Tatenda. Maintenance solves issues efficiently and their follow up system is great! Really lovely space, love the pool area. Hardly noisy and it’s just a comfortable and convenient space to call home.